Privacy policy

• Shop accounts. Names, email addresses, phone numbers and business details of shop owners and staff who sign up for or use ZOL.
• Shop customers. When a shop uses ZOL, we process its customers’ names, phone numbers, email addresses, vehicle details, appointments, estimates, invoices and messages on the shop’s behalf.
• Calls and texts. Phone numbers, call recordings and transcripts, and the content of text messages sent to or from a shop’s ZOL line, along with your text message opt-in and opt-out status.
• Waitlist and contact forms. The name, shop, phone number and email address you enter.
• Technical data. IP address, browser type and pages visited, collected automatically when you use the site.

• To provide the service: answering calls, booking appointments, sending estimates, approvals, reminders, invoices and follow-ups for a shop.
• To send text messages you have agreed to receive, as described in our SMS terms.
• To respond to you when you contact us or join the waitlist.
• To secure, maintain and improve ZOL.
• To comply with law.

We do not share, sell, rent or trade mobile phone numbers or text message opt-in data and consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers (such as our telecommunications carrier and messaging provider) that deliver the messages on our behalf.

You can stop texts at any time by replying STOP. Reply HELP for help. See the SMS terms for details.

We do not sell personal information. We share it only:

• With the auto repair shop you are a customer of, which controls its own customer records in ZOL.
• With service providers that run the service for us — cloud hosting, telephony and messaging, payment processing and AI processing — under contracts that limit their use of the data to providing services to us.
• When required by law, or to protect the rights, safety and property of ZOL, our users or others.
• As part of a merger, acquisition or sale of assets, subject to this policy.

We keep information for as long as an account is active or as needed to provide the service, meet legal obligations and resolve disputes. A shop can ask us to delete its data. We use encryption in transit, access controls and other safeguards appropriate to the data we hold; no system is perfectly secure.

You can ask to access, correct or delete your personal information by emailing zaz@tryzol.com. If you are a customer of a shop that uses ZOL, you can also contact the shop directly. California residents have the rights described in the California Consumer Privacy Act, and we will not discriminate against you for exercising them.

ZOL is not directed to children under 13, and we do not knowingly collect their personal information.

We may update this policy. The effective date at the top shows when it last changed; material changes will be posted here before they take effect.

ZOL INC, Burney, California. zaz@tryzol.com